Archive Monthly Archives: November 2019

Life Lessons From Grandma Ruth

During this season of Thanksgiving, I’m going to take a detour from business advice and focus instead on gratitude.  I am immensely grateful for the opportunity to get to know a remarkable woman

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Don’t Forget To Thank A Teacher

One day a teacher asked her class, “Can anyone give me a sentence with an ‘object’ in it?” A little girl said, “Teacher, you’re the most wonderful and beautiful lady I’ve ever seen.”  The

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Anticipate The Challenges Ahead

Back in 1960, when I bought a small envelope company with dreams of becoming a gazillionaire, I could not imagine a world where people just turned on a machine, clicked through some instructions, and

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Customer Service Always Matters

A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.” “Oh my,” the shopkeeper chuckled.  “Let me

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