Harvey Mackay Academy's Blog

A Good Speech Is Like A Pencil; It Has A Point

There are few times in life when you are totally alone … like just before you make a five-minute speech.  Or if you doubt the concept of eternity, try and make a five-minute speech. Let’s

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Management Lessons From Unlikely Places

If you’ve read anything I have written over the years, you’ve probably figured out that I love stories that put management principles into action, even when they don’t seem to have anything to do

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Life Lessons From Grandma Ruth

During this season of Thanksgiving, I’m going to take a detour from business advice and focus instead on gratitude.  I am immensely grateful for the opportunity to get to know a remarkable woman

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Don’t Forget To Thank A Teacher

One day a teacher asked her class, “Can anyone give me a sentence with an ‘object’ in it?” A little girl said, “Teacher, you’re the most wonderful and beautiful lady I’ve ever seen.”  The

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Anticipate The Challenges Ahead

Back in 1960, when I bought a small envelope company with dreams of becoming a gazillionaire, I could not imagine a world where people just turned on a machine, clicked through some instructions, and

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Customer Service Always Matters

A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.” “Oh my,” the shopkeeper chuckled.  “Let me

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Turn Adversity Into Achievement

In life, things happen to us, but the only thing that truly matters is what happens within us.  I recently had the opportunity to sit down with the University of Minnesota head football coach

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Show Respect And You’ll Have No Regret

Thomas Jefferson arrived alone on horseback at the main hotel in Baltimore and asked for a room.  The landlord of the hotel, named Boyden, looked Jefferson up and down and surmised that he was a

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Jazz Up Your Sales Strategy

For some time a storekeeper had displayed in his window a card inscribed “Fishing Tickle.” A customer drew the proprietor’s attention to the spelling error.  “Hasn’t anyone told

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Smile, Laugh And Be Healthy

A friend passed along a Coca-Cola ad done by a Belgian advertising agency with the tagline, “Happiness starts with a smile.”  The commercial takes place on a cramped subway as people are boarding

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