This time of year, I’m reminded of the dozens of commencement speeches I’ve delivered, always trying to inspire the graduating class with a tidbit or two that they can actually use as they move on to the next chapter of their lives. My message always boils down to this: Your future is up to you.
A patient once complained to his psychiatrist that he was always forgetting things and asked, “What shall I do?” “Pay me in advance,” the doctor advised. Most people who claim they have a poor memory actually have an untrained memory. Twenty percent remember by hearing, so say things out loud. Forty percent remember by seeing,
One of the most difficult tasks in business is offering forgiveness to those who have treated you unfairly. Forgiveness means to erase; to give up resentment; to wipe the slate clean; to release from a debt; to personally accept the price of reconciliation; to let go of the emotional consequences that someone has hurt you.
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