Harvey Mackay Academy's Blog

You’ll Never Strike Out With These Baseball Lessons

With the baseball season in full swing (pun intended!), it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some of my favorite classic stories

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Lessons in Life and Business

In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of

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The ABCs of Customer Service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business. We all know how we like to be treated

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Arguments Help Innovation, Decision-Making

I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It

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One-Sided Relationships: Doomed to Fail

Mackay Maxim: It’s great to be liked. You’ll have a network you can always use. Once. It’s even greater to be needed. You’ll have a network you can always use. Period. A strong network is critical

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Be a Customer Service Superstar

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I

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Greg Williams: Legendary Leader Interview with Harvey Mackay

Watch on YouTube Cliff Jones: Hello ladies and gentlemen, I’m Cliff Jones, cofounder and managing partner of Harvey Mackay Academy. And if you’re watching this on youtube or catching it

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Why You Need a Network More Than Ever in Today’s Job Market

Mackay’s Maxim: No matter how smart you are, no matter how talented, you can’t do it alone. The job market has seriously changed over the last fifty years. Gone are the days where a high school diploma

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Creativity Killers Can Kill Your Business

Creative ideas can come from anyone, anywhere, at any time. Those ideas often involve taking a risk or challenging conventional thinking. And that can be daunting to those who are perfectly satisfied with

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Gale Glassner: Legendary Leader Interview

Watch on YouTube Cliff Jones: Hello everybody. I’m Cliff Jones, cofounder, managing partner Harvey Mackay Academy. And I am really excited to bring to you today one of my favorite human beings

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