Harvey Mackay Academy's Blog
You’ll Never Strike Out With These Baseball Lessons
With the baseball season in full swing (pun intended!), it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some of my favorite classic stories
Continue readingLessons in Life and Business
In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of
Continue readingThe ABCs of Customer Service
Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business. We all know how we like to be treated
Continue readingArguments Help Innovation, Decision-Making
I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It
Continue readingOne-Sided Relationships: Doomed to Fail
Mackay Maxim: It’s great to be liked. You’ll have a network you can always use. Once. It’s even greater to be needed. You’ll have a network you can always use. Period. A strong network is critical
Continue readingBe a Customer Service Superstar
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I
Continue readingGreg Williams: Legendary Leader Interview with Harvey Mackay
Watch on YouTube Cliff Jones: Hello ladies and gentlemen, I’m Cliff Jones, cofounder and managing partner of Harvey Mackay Academy. And if you’re watching this on youtube or catching it
Continue readingWhy You Need a Network More Than Ever in Today’s Job Market
Mackay’s Maxim: No matter how smart you are, no matter how talented, you can’t do it alone. The job market has seriously changed over the last fifty years. Gone are the days where a high school diploma
Continue readingCreativity Killers Can Kill Your Business
Creative ideas can come from anyone, anywhere, at any time. Those ideas often involve taking a risk or challenging conventional thinking. And that can be daunting to those who are perfectly satisfied with
Continue readingGale Glassner: Legendary Leader Interview
Watch on YouTube Cliff Jones: Hello everybody. I’m Cliff Jones, cofounder, managing partner Harvey Mackay Academy. And I am really excited to bring to you today one of my favorite human beings
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