Category Archives for Harvey’s Weekly Column
A Grudge Is A Heavy Thing To Carry
While visiting with a friend over coffee one morning, a young woman complained, “Every time my husband and I get into an argument, he gets historical!” The friend interrupted, “Don’t you mean
Continue readingStop And Smell The Roses
A young and successful executive was traveling down a neighborhood street, enjoying his new Jaguar. He was watching for kids darting out from between parked cars and slowed down when he thought he saw
Continue readingPaving The Road From Rags To Riches
A well-known businessman received an award for his philanthropy. During the ceremony honoring his good works, he was asked to share some of the lessons he had learned throughout his life and career that
Continue readingDon’t Be Boring!
In a classic “Peanuts” cartoon, Charlie Brown says to Lucy, “I have a great fear of being boring.” Then in the next frame Charlie says, “I also have a great fear of being bored.” Finally, Charlie
Continue readingYou’ll Never Strike Out With These Baseball Lessons
With the baseball season in full swing (pun intended!), it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some of my favorite classic stories
Continue readingLessons in Life and Business
In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of
Continue readingThe ABCs of Customer Service
Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business. We all know how we like to be treated
Continue readingArguments Help Innovation, Decision-Making
I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It
Continue readingBe a Customer Service Superstar
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I
Continue readingCreativity Killers Can Kill Your Business
Creative ideas can come from anyone, anywhere, at any time. Those ideas often involve taking a risk or challenging conventional thinking. And that can be daunting to those who are perfectly satisfied with
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