Category Archives for Harvey’s Weekly Column
Customer Service Always Matters
A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.” “Oh my,” the shopkeeper chuckled. “Let me
Continue readingTurn Adversity Into Achievement
In life, things happen to us, but the only thing that truly matters is what happens within us. I recently had the opportunity to sit down with the University of Minnesota head football coach
Continue readingShow Respect And You’ll Have No Regret
Thomas Jefferson arrived alone on horseback at the main hotel in Baltimore and asked for a room. The landlord of the hotel, named Boyden, looked Jefferson up and down and surmised that he was a
Continue readingJazz Up Your Sales Strategy
For some time a storekeeper had displayed in his window a card inscribed “Fishing Tickle.” A customer drew the proprietor’s attention to the spelling error. “Hasn’t anyone told
Continue readingSmile, Laugh And Be Healthy
A friend passed along a Coca-Cola ad done by a Belgian advertising agency with the tagline, “Happiness starts with a smile.” The commercial takes place on a cramped subway as people are boarding
Continue readingDon’t Mess With Home Plate
Coach John Scolinos was legendary among college baseball coaches. Over his 45-year career he was the head baseball coach at Pepperdine University from 1946 to 1960 and at California State Polytechnic
Continue readingMake Sure That What You See Is What You Get
I learned many years ago that visualizing or fantasizing is one of the most powerful means of achieving personal goals. This proved true again at the recent women’s U.S. Open Tennis final when 19-year-old
Continue readingThere’s Nothing Fake About Artificial Intelligence
It seems like artificial intelligence is taking over the world, leaving many of us non-techies feeling terrified. Yet when you stop to think about it, we all use artificial intelligence (AI) every
Continue readingNever Give Up … Never Quit
Never give up … never quit! That is the motto of Travis Mills, one of only five surviving quadruple amputee soldiers from the wars in Afghanistan and Iraq. I firmly believe and often preach that
Continue readingCelebrate Work On Labor Day
Of all the years to celebrate the true meaning of Labor Day, certainly this year has given us many reasons. Research from the Bureau of Labor Statistics reveals that employment in 2019 is running
Continue reading