All posts by Harvey Mackay

A Grudge Is A Heavy Thing To Carry

While visiting with a friend over coffee one morning, a young woman complained, “Every time my husband and I get into an argument, he gets historical!” The friend interrupted, “Don’t you mean

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Stop And Smell The Roses

A young and successful executive was traveling down a neighborhood street, enjoying his new Jaguar.  He was watching for kids darting out from between parked cars and slowed down when he thought he saw

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Paving The Road From Rags To Riches

A well-known businessman received an award for his philanthropy.  During the ceremony honoring his good works, he was asked to share some of the lessons he had learned throughout his life and career that

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You’ll Never Strike Out With These Baseball Lessons

With the baseball season in full swing (pun intended!), it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some of my favorite classic stories

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Lessons in Life and Business

In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of

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The ABCs of Customer Service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business. We all know how we like to be treated

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Arguments Help Innovation, Decision-Making

I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It

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Be a Customer Service Superstar

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I

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Creativity Killers Can Kill Your Business

Creative ideas can come from anyone, anywhere, at any time. Those ideas often involve taking a risk or challenging conventional thinking. And that can be daunting to those who are perfectly satisfied with

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Optimism is Sunshine for the Soul

Joe, a golfer, joined three people at a golf course to make up the foursome. The three friends teed off, but when Joe hit his first shot, it went directly into the trees. The trio suggested he play a second

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