Tag Archives for " advice "

Paving The Road From Rags To Riches

A well-known businessman received an award for his philanthropy.  During the ceremony honoring his good works, he was asked to share some of the lessons he had learned throughout his life and career that

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Don’t Be Boring!

In a classic “Peanuts” cartoon, Charlie Brown says to Lucy, “I have a great fear of being boring.” Then in the next frame Charlie says, “I also have a great fear of being bored.” Finally, Charlie

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You’ll Never Strike Out With These Baseball Lessons

With the baseball season in full swing (pun intended!), it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some of my favorite classic stories

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Lessons in Life and Business

In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of

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The ABCs of Customer Service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business. We all know how we like to be treated

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Arguments Help Innovation, Decision-Making

I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It

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Be a Customer Service Superstar

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I

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Greg Williams: Legendary Leader Interview with Harvey Mackay

Watch on YouTube Cliff Jones: Hello ladies and gentlemen, I’m Cliff Jones, cofounder and managing partner of Harvey Mackay Academy. And if you’re watching this on youtube or catching it

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Gale Glassner: Legendary Leader Interview

Watch on YouTube Cliff Jones: Hello everybody. I’m Cliff Jones, cofounder, managing partner Harvey Mackay Academy. And I am really excited to bring to you today one of my favorite human beings

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Optimism is Sunshine for the Soul

Joe, a golfer, joined three people at a golf course to make up the foursome. The three friends teed off, but when Joe hit his first shot, it went directly into the trees. The trio suggested he play a second

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