Tag Archives for " business advice "

Make Customer Service An Everyday Occurrence

Comedy writer Bob Orben had an interesting take on customer service:  “You go to a coin-operated store and wash and dry your clothes.  Then you go to a filling station where you pump your

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There’s No Telling Where Initiative Will Take You

Two sons worked for their father on the family’s farm. The younger brother had for some years been given more responsibility and reward, and one day the older brother asked his father to explain

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Kids’ Sports Hold Lessons For Business

Watching a kids’ ball game can provide a mini life lesson for observers.  The takeaway also applies to business.  Astute observers can learn a lot by watching kids play. My Chief of Staff

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Mind Your Ps And Qs

When someone cautions you to mind your Ps and Qs, they’re using an age-old expression to mind your manners, be on your best behavior and watch what you are doing. The precise origin is debatable, but

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Hate, anger lead to danger

Like an old barn, many of us have been around a long time.  We’ve withstood a lot of life’s storms, bad weather and hard times, but we’re still standing, even though we find ourselves leaning

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Nothing Truly Great Ever Happens Without Enthusiasm

I am often asked to name the single most important quality of a great salesperson.  I usually say it’s three things: Hungry fighter.Hungry fighter.Hungry fighter. Bottom line: all great sales

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Creativity Has No Limits

There are only three pure colors – red, blue and yellow – but look at what Michelangelo did with those three colors.  There are only seven notes, but look at what Chopin, Beethoven and Vivaldi

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You Haven’t Hit Your Peak Yet!

For 25-plus years I’ve had a Post-It note on my bathroom mirror that simply states, “You haven’t hit your peak yet!”  I’ve looked at that message every single day.  So when I was wracking

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Make The Mackay 33 Work For Individuals And Teams

A highly successful basketball coach took over as coach of a struggling university team. During the first day of practice, the coach sat all the players down and asked them how close and tight they were

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Taking a Risk is Good Business

Jack Welch, former chairman and CEO of General Electric, talked about the three jobs he had growing up in Salem, Mass.: caddying, punching holes in a piece of cork and selling shoes. He loved being out

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