business Archives - Harvey Mackay Academy

Anticipate The Challenges Ahead

Back in 1960, when I bought a small envelope company with dreams of becoming a gazillionaire, I could not imagine a world where people just turned on a machine, clicked through some instructions, and

Customer Service Always Matters

A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.” “Oh my,” the shopkeeper chuckled. “Let me

Turn Adversity Into Achievement

In life, things happen to us, but the only thing that truly matters is what happens within us. I recently had the opportunity to sit down with the University of Minnesota head football coach

Jazz Up Your Sales Strategy

For some time a storekeeper had displayed in his window a card inscribed “Fishing Tickle.” A customer drew the proprietor’s attention to the spelling error. “Hasn’t anyone told

Make Sure That What You See Is What You Get

I learned many years ago that visualizing or fantasizing is one of the most powerful means of achieving personal goals. This proved true again at the recent women’s U.S. Open Tennis final when 19-year-old

There’s Nothing Fake About Artificial Intelligence

It seems like artificial intelligence is taking over the world, leaving many of us non-techies feeling terrified. Yet when you stop to think about it, we all use artificial intelligence (AI) every

Nothing Ruins Truth Like Stretching It

Charles finally made partner and propped his feet on the desk in his new corner office. He was dreaming of all the perks that accompanied his promotion when a knock on the door snapped him out of his

The World Is But A Canvas To Our Imagination

Walt Disney was a giant in the world of imagination. On Saturdays, Disney took his daughters to a local park to ride the merry-go-round and play. While sitting on a bench watching his children enjoy

The Weight Of Our Words

There was a young boy who liked to gossip. His father gave him a bag of nails and told him that every time he gossiped, he should hammer a nail into the back fence. The first day, the boy drove

The ABCs of Creativity

Creativity fuels innovation, and innovation is essential to business. So I’m sharing my thoughts on creativity, yet I’m using one of my favorite formulas: a simple list of ABCs. While the

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