Comedy writer Bob Orben had an interesting take on customer service: “You go to a coin-operated store and wash and dry your clothes. Then you go to a filling station where you pump your
A highly successful basketball coach took over as coach of a struggling university team. During the first day of practice, the coach sat all the players down and asked them how close and tight they were
A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.”
“Oh my,” the shopkeeper chuckled. “Let me
Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business.
We all know how we like to be treated
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers.