When the office photocopies began to look faint, the office manager called in a local repair service. The friendly technician inspected the equipment and informed the manager that the machine was in need of a good cleaning. The tech suggested that someone could read the operator’s manual and perform the job themself, since it would cost $100 if he did the work.
Pleasantly surprised by his candor, the office manager asked, “Does your boss know you are discouraging business?”
“Actually, my boss demands we explain this to all our customers. After people try first to fix things themselves, we end up making much more money on repairs.”
Good advice is always a good investment. If you don’t know how to do something or don’t have time to learn how to do it properly, hire an expert. Knowledge is power. You will save time and money in the long term.
Over the years, I’ve hired experts to help with specific projects so that my staff and I can learn from professionals and gain valuable experience.
My philosophy is that if you can’t be an expert or know an expert, you should always hire an expert. But how do you find the best experts? It’s not as simple as doing a Google search – finding the best lawyer, accountant, doctor, mechanic or whatever professional you’re looking for requires a few more steps.
Here are some strategies I use in picking an expert:
One of my favorite books while cutting my teeth in business was “Think and Grow Rich” by Napoleon Hill. He wrote a story about the Colorado gold rush miner who found a lot of gold and thought he had hit a rich seam. He covered up his work and went home and told relatives and friends about his find and raised lots of money to buy equipment. They set it up and started mining. They filled a cart with gold the first few weeks, but it wasn’t enough to pay for all the equipment and suddenly the gold dried up. They kept digging and spent more money on equipment, but still no gold. They ended up selling their equipment to a junk dealer and went home.
The junk dealer thought he’d give it another try and got expert help from a mining engineer who did an assessment of the lease. He said they failed earlier because they didn’t understand fold lines and gold seams. One of the richest seams of gold in Colorado was less than three feet from where they were digging.
Mackay’s Moral: An old broom knows the dirty corners best.
Seven-time, New York Times best-selling author of "Swim With The Sharks Without Being Eaten Alive," with two books among the top 15 inspirational business books of all time, according to the New York Times. He is one of America’s most popular and entertaining business speakers, and currently serves as Chairman at the MackayMitchell Envelope Company, one of the nation’s major envelope manufacturers, producing 25 million envelopes a day.
Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page.
Order Your Copy of Harvey’s Newest Book, “Getting a Job is a Job”