A sergeant in charge of the new recruits ordered: “Soldiers, when I blow the whistle, I want you to shoot at will.” At that moment one very frightened young man ran across the grounds out of sight. The sergeant bellowed, “Who was that? Where is he going?” “That was Will,” replied one of the recruits.
There are some people who spend their entire lives working with an attitude not unlike Snoopy, the cherished “Peanuts” cartoon character. Snoopy sat droopy eyed at the entrance of his doghouse lamenting, “Yesterday I was a dog. Today I’m a dog. Tomorrow I’ll probably still be a dog. SIGH. There’s so little hope for advancement.”
Nordstrom’s department store built its legendary customer service reputation on the story of a man who returned a set of tires to a store and received a refund, even though Nordstrom doesn’t actually sell tires. True or not? According to Nordstrom’s own podcast, “The Nordy Pod,” it is not just a myth. Podcast host Pete
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