Culture is the heartbeat of an organization, shaping everything from internal operations to external relationships. I recently had the opportunity to speak to the General Managers at Grimaldi’s Pizzeria at their headquarters in Phoenix, AZ. In doing my research and talking to a few GMs in various states, I learned about a pizza-shaped plaque that
Consensus-building can be very difficult, even for the President of the United States. Abraham Lincoln was faced with a nation that was split down the middle on the issue of slavery. In 1863, Lincoln was worried that the country would break apart, so he wrote one of the most profound statements about human rights called
A wise old man named Mark lived outside a small village. He was beloved by everyone for his cheerful disposition and contagious laughter. One day a curious young traveler heard about his endless good cheer and went to visit him. “Mark,” he asked, “how is it that you always seem so content? Do you have
An elderly woman had a hearing-aid fitted, hidden underneath her hair. A week later she returned to the doctor for her check-up. “It’s wonderful,” she reported very happily to the doctor. “I can hear everything now.” “And is your family pleased too?” asked the doctor. “Oh, I haven’t told them yet,” said the woman, “and
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