Culture is the heartbeat of an organization, shaping everything from internal operations to external relationships. I recently had the opportunity to speak to the General Managers at Grimaldi’s Pizzeria at their headquarters in Phoenix, AZ. In doing my research and talking to a few GMs in various states, I learned about a pizza-shaped plaque that

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An elderly woman had a hearing-aid fitted, hidden underneath her hair. A week later she returned to the doctor for her check-up. “It’s wonderful,” she reported very happily to the doctor. “I can hear everything now.” “And is your family pleased too?” asked the doctor. “Oh, I haven’t told them yet,” said the woman, “and

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