A pompous and arrogant customer was in an antique shop just passing the time and making the owner drag out fragile, old pieces, and then commenting on their poor quality and high prices. After about an hour, she looked at her watch and said she must go. “I suppose you think I’m a nuisance, just
Motivation and momentum are one dynamic duo. It’s a lot easier to stay motivated than to get motivated again. The same is true for momentum. Maintaining momentum is a picnic compared with restarting it. Comfortable in your job? Things look rosy? Tempted to ease up on the throttle and coast a little? Pinch yourself! When
One of my favorite sayings is “Little things mean a lot. Not true. Little things mean everything.” It is the little things that separate mediocrity and excellence, a little account and a big account. Years ago, I was calling on the number two envelope user in the Twin Cities. The buyer wouldn’t see me for
Years ago, a salesperson friend told me a story about his daughter. She insisted on buying her favorite gum drops from a particular candy store owned by Nick, even though a more convenient candy store opened in a shopping mall. The reason she said, “Nick always gives me more candy. The people in the other
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