Nordstrom’s department store built its legendary customer service reputation on the story of a man who returned a set of tires to a store and received a refund, even though Nordstrom doesn’t actually sell tires. True or not? According to Nordstrom’s own podcast, “The Nordy Pod,” it is not just a myth. Podcast host Pete
Bill was taking an aptitude test to become an insurance salesperson. Everything was going well until question #21. It read, “How far is the earth from the moon?” Bill turned to the examiner and said, “If you are expecting me to cover that territory, you can forget it!” And that’s how far too many conversations
A group was hiking through the mountains when they found themselves engulfed by smoke from a forest fire. The smoke obscured all landmarks. They were starting to panic when one of them said confidently, “Follow me.” Linking hands to stay together, they followed the leader as she led them on a path through the smoke
A college basketball coach was reflecting on his team’s 115-57 loss during his postgame conference and said, “I think the whole game hinged on a single call.” A sportswriter asked, “Which one was that?” The coach said, “The one I made last year scheduling the game.” The value of learning from mistakes cannot be overstated.
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