A patient once complained to his psychiatrist that he was always forgetting things and asked, “What shall I do?” “Pay me in advance,” the doctor advised. Most people who claim they have a poor memory actually have an untrained memory. Twenty percent remember by hearing, so say things out loud. Forty percent remember by seeing,
One of the most difficult tasks in business is offering forgiveness to those who have treated you unfairly. Forgiveness means to erase; to give up resentment; to wipe the slate clean; to release from a debt; to personally accept the price of reconciliation; to let go of the emotional consequences that someone has hurt you.
Praise, Like Sunlight, Helps All Things Grow A well-known CEO once noticed a particularly fine achievement by another CEO. He thought he would write a letter of congratulations immediately, but he didn’t. A day or two passed, and he thought this CEO would get hundreds of other notes about it, so he didn’t write. The
A loaded minivan pulled into the only remaining campsite. Four youngsters leaped from the vehicle and began feverishly unloading gear and setting up a tent. Two kids then rushed off with their dad to gather firewood, and two others helped their mother set up the camp stove and cooking utensils. A nearby camper marveled
The business owner carefully observed a new employee for the first 30 days. Not being a real ball of fire, the employee displayed a less-than-enthusiastic work ethic. Unable to restrain herself any longer, the owner said, “You’re one of the laziest people I have ever seen. You have barely completed a week’s worth of work
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