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Harvey Mackay Academy's Blog

A Good Speech Is Like A Pencil; It Has A Point

December 12, 2019

Harvey's Weekly Column

There are few times in life when you are totally alone … like just before you make a five-minute speech.  Or if you doubt the concept of eternity, try and make a five-minute speech. Let’s start with my basic premise:  Everyone is a sales person whether you want to admit it or not.  Why?  Because

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Management Lessons From Unlikely Places

December 5, 2019

Harvey's Weekly Column

If you’ve read anything I have written over the years, you’ve probably figured out that I love stories that put management principles into action, even when they don’t seem to have anything to do with business.  My thought is that they are much more memorable than classroom exercises, and certainly a lot more entertaining.  Here

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Life Lessons From Grandma Ruth

November 27, 2019

Harvey's Weekly Column

During this season of Thanksgiving, I’m going to take a detour from business advice and focus instead on gratitude.  I am immensely grateful for the opportunity to get to know a remarkable woman whose life lessons are an example for all.            I recently attended service at Temple Israel in Minneapolis when a friend pointed out

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Don’t Forget To Thank A Teacher

November 21, 2019

Harvey's Weekly Column

One day a teacher asked her class, “Can anyone give me a sentence with an ‘object’ in it?” A little girl said, “Teacher, you’re the most wonderful and beautiful lady I’ve ever seen.”  The teacher responded, “Thanks, but what is the ‘object’”? The little girl added, “I’d like to have a longer recess today.” Okay,

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Anticipate The Challenges Ahead

November 14, 2019

Harvey's Weekly Column

Back in 1960, when I bought a small envelope company with dreams of becoming a gazillionaire, I could not imagine a world where people just turned on a machine, clicked through some instructions, and paid the electric bill.  I didn’t think that I could have a contract signed and returned to me in a few

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Customer Service Always Matters

November 7, 2019

Harvey's Weekly Column

A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.” “Oh my,” the shopkeeper chuckled.  “Let me take a look at that,” he said as he inspected the ticket.  “I hope we still have them.

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