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Harvey Mackay Academy's Blog

You’ll Never Strike Out With These Baseball Lessons

April 18, 2019

Harvey's Weekly Column

With the baseball season in full swing (pun intended!), it’s time to salute America’s pastime. And in recognition of April being National Humor Month, I’m sharing some of my favorite classic stories from the big leagues, along with the important business lessons from these real-life events. How time flies.“Kid, you won’t see a throw like

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Lessons in Life and Business

April 11, 2019

Harvey's Weekly Column

In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of facts and case studies, but I don’t. I use stories because people can easily relate to

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The ABCs of Customer Service

April 4, 2019

Harvey's Weekly Column

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in the service business. We all know how we like to be treated when we conduct a transaction. We also know how we do not like to be treated. There is no

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Arguments Help Innovation, Decision-Making

March 28, 2019

Harvey's Weekly Column

I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It is common knowledge that Orville and Wilbur Wright battled doubt, lack of money and gravity on their way to aviation history at

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One-Sided Relationships: Doomed to Fail

March 26, 2019

Harvey Maxims

Mackay Maxim: It’s great to be liked. You’ll have a network you can always use. Once. It’s even greater to be needed. You’ll have a network you can always use. Period. A strong network is critical to long term professional success. Unfortunately, for some this concept has become synonymous with “people who can do things

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Be a Customer Service Superstar

March 21, 2019

Harvey's Weekly Column

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I often hear stories that go both ways on customer service – the good experiences and the “what were they thinking?”

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