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Harvey Mackay Academy's Blog

Fear Is Only As Deep As The Mind Allows

August 1, 2024

Harvey's Weekly Column

A city mouse went on a visit to his cousin in the countryside. The cousin welcomed him with a modest meal of beans. The city mouse turned up his nose and said, “I cannot understand how you can live with such poor food. Come to the city, and I’ll show you what a real feast

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Build A Door When Opportunity Doesn’t Knock

July 25, 2024

Harvey's Weekly Column

There are some people who spend their entire lives working with an attitude not unlike Snoopy, the cherished “Peanuts” cartoon character. Snoopy sat droopy eyed at the entrance of his doghouse lamenting, “Yesterday I was a dog. Today I’m a dog. Tomorrow I’ll probably still be a dog. SIGH. There’s so little hope for advancement.”

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Customer Service Keeps the Doors Open

July 18, 2024

Harvey's Weekly Column

Nordstrom’s department store built its legendary customer service reputation on the story of a man who returned a set of tires to a store and received a refund, even though Nordstrom doesn’t actually sell tires. True or not? According to Nordstrom’s own podcast, “The Nordy Pod,” it is not just a myth. Podcast host Pete

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Turn Disappointment Into Determination

July 11, 2024

Harvey's Weekly Column

His baseball team was behind one run in the ninth inning, two were out and the bases loaded. He was the leading hitter on the team. The crowd sat on the edge of their seats as he approached home plate, raised the bat over his shoulder, pounded it on the plate and straightened his cap.

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Criticism Should Build Up, Not Tear Down

July 3, 2024

Harvey's Weekly Column

A prominent New York critic was leaving the theater after a Broadway opening and met the producer in the lobby. The latter took one look at the critic’s suit, which was rumpled as usual, and said with some annoyance, “That’s a fine way to dress for my opening. Your suit looks as if you slept

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Choose Your Words To Avoid Misunderstandings

June 27, 2024

Harvey's Weekly Column

Bill was taking an aptitude test to become an insurance salesperson. Everything was going well until question #21. It read, “How far is the earth from the moon?” Bill turned to the examiner and said, “If you are expecting me to cover that territory, you can forget it!” And that’s how far too many conversations

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