Comedy writer Bob Orben had an interesting take on customer service: “You go to a coin-operated store and wash and dry your clothes. Then you go to a filling station where you pump your own gas. And on to a fast-food restaurant where you carry your own tray. And what is it being called? A
Watching a kids’ ball game can provide a mini life lesson for observers. The takeaway also applies to business. Astute observers can learn a lot by watching kids play. My Chief of Staff Greg Bailey told me about his granddaughter’s machine-pitch softball team for seven- and eight- year-olds. He cheered them on for two months,
I love to study creative and successful people. And who better than Warren Buffet, the Omaha multi-billionaire and chairman of Berkshire, Hathaway, Inc. He recently listed the four common-sense principles that contributed to his mega success, and here’s my take on his formula for prosperity. Unfortunately, they are not commonly practiced. Number one is to
A woman who lived far beyond eight decades had been in the habit of having a birthday party every year. Her friends and relatives always remembered her with little gifts, usually knick-knacks for her house. As she was getting ready for her 90th birthday party, a friend asked her what gift she wanted for her birthday
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