In every speech that I give, every column I write, every person or group that I mentor, my goal is to leave my audience with plenty of take-home value. I could teach from a textbook, and give lots of facts and case studies, but I don’t. I use stories because people can easily relate to
I was struck by an article in “Bits & Pieces” about how the Wright brothers argued every decision ferociously – so much so that acquaintances wondered how they could keep working together. It is common knowledge that Orville and Wilbur Wright battled doubt, lack of money and gravity on their way to aviation history at
Mackay Maxim: It’s great to be liked. You’ll have a network you can always use. Once. It’s even greater to be needed. You’ll have a network you can always use. Period. A strong network is critical to long term professional success. Unfortunately, for some this concept has become synonymous with “people who can do things
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve yet to see a business that can survive without customers. I often hear stories that go both ways on customer service – the good experiences and the “what were they thinking?”
Watch on YouTube Cliff Jones: Hello ladies and gentlemen, I’m Cliff Jones, cofounder and managing partner of Harvey Mackay Academy. And if you’re watching this on youtube or catching it on the street smarts podcast or in the Harvey Mackay street smarts podcast, we always appreciate subscribing and giving us a little love and in
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